Frequently Asked Questions
1. What is your return policy?
We offer return/replacement of Products ordered on Lotto.ssipl.in within 7 days of delivery of the order. However, there are certain products specified as “Non-Returnable” on the Website in the Product description, for which we do not offer return/replacement. Please refer to the return policy mentioned under the ‘delivery and return’ section of the product detail page to check if the item is eligible for return or not.
We only ask that you don't use the product and preserve its original condition, tags, and packaging. You are welcome to try on a product but please take adequate measures to preserve its condition.
All items to be returned or exchanged must be unused and in their original condition with all original tags and packaging intact (for e.g. shoes must be packed in the original shoe box).
2. What is the refund policy for the returned item?
We endeavour to process your refunds within 7 business days from the date the returned product clears the Q.C at the Warehouse. However, the refund is subject to the transaction and processing time taken by the bank after the NEFT is initiated by lotto.ssipl.in. In case the Product does not clear the Quality check, we reserve all right to cancel refund request if we find evidence of fraud, used product, damage product, refund abuse or other manipulative behaviour related to the product.
3. How does Refund work on based on the different modes of payment?
If you have paid for the order using bank account/credit card/debit card or Cash on Delivery, then the refunded amount gets credited to your bank/credit card account within 7 business days, after the products clear the Q.C process. Please note that in case of any refund to your bank account you shall need to comply with the Company’s Policy in this regard which shall be a conclusive undertaking at your end in all aspects. Please further note that you shall be completely responsible for providing correct bank details and the company shall not be responsible incase wrong information has been provided to it.
4. How do I return/exchange my order?
We offer easy self-service return process. To return/exchange your order, please follow these steps. Login to your account > Go to My Orders > Click on Return > Select the Items that you want to return. You will get a refund once your order is picked up & checked for quality subject to applicable exceptions.
5. Am I entitled to a refund/exchange if I have shopped during a promotion/scheme/offer?
Yes, you shall be entitled for an exchange if the Product is available and in stock. However, please note that in case of promotions/schemes you are only eligible for a size exchange for the same Product.
For refund/s in case you have purchased any Product/s during an offer or a scheme, you shall be entitled to a proportionate refund of the total amounts paid by you. Unlike most websites we do not forfeit the shipping and COD charges. Shipping charges for the Products returned are refunded in full and the COD charges which are charged on order level are refunded proportionately in case you choose to return a Product purchased during a promotion/scheme.
6. When will my return get picked up?
We send the return pick-up request to our Logistic partners as soon as we receive the return request from you. Our Logistic partner pick-up the Product/s within 3-5 business days of receiving the request.
Our Logistic Partners shall make three attempts to pick up the Product/s. If the item is not picked up in the third attempt, the return request shall be considered complete at our end. In that scenario, you can raise a fresh Return request in case you are eligible.
Please keep the shipment ready as detailed above and ensure that you return all items for which the request was raised. If you fail to do so, the return option may not be available to you in future, the discretion of which shall lie completely with the Company.
7. I have received 'Pickup service is not available' message when I try to return/exchange my order. What do I need to do now?
There are certain pin-codes where our transport partners currently do not support pick-up of returned items. You will get to see the message 'Pickup service is not available' if none of our transport partners support pick-up of the returned items from a pin-code. If you get to see this message, we request you to send us a mail at email@example.com and you will be guided regarding your return.